FAQ's

How long will it take for my order to be dispatched?

I aim to get all orders dispatched within 3-5 business days. All items are handmade by myself, therefore this is reflected in the dispatch time. If you need your order to be delivered faster so you can receive it for a specific date, please contact me directly.

How long does it take to get a response via the contact page?

I aim to respond to all enquiries within 3-5 business days. Please email feebeecreates@outlook.com if you have any questions at all and I will do my best to answer them!

Why isn't my clay product 100% perfect?

All of my clay products are completely handmade by myself, sculpted, handpainted and varnished. My products will not be the same as those that are manufactured so you can expect small imperfections such as tiny cracks and funny textures. Each one of my products is original and solely unique to you, no two are the same! I thoroughly quality check everything I make to ensure the best quality for all of my customers.

Are you open to commissions?

If you have an idea in mind for something custom, don't hesitate to contact me! I am always happy to hear of new ideas or commissioned work if it suits my creative practice.

Do you offer refunds?

Due to the handmade nature of my products, I am unable to offer refunds or exchanges. I apologise if you are unhappy with your order. If there are any breakages or major complications which stop you from enjoying your purchase then please contact me directly and I will do my best to resolve the issue.

What postal service do you use?

I use the Royal Mail delivery service for all orders.